Complaints Procedure

At Prime Law Chambers Ltd, we are committed to providing high-quality legal services to all our clients. If you are not satisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns promptly and effectively.

How to Make a Complaint:

  1. Initial Contact: If you have a complaint, please contact the caseworker or staff member who is handling your case. They will try to resolve the issue informally.

  2. Formal Complaint: If you are not satisfied with the response, you can make a formal complaint. Please send your complaint in writing to:

    • Prime Law Chambers Ltd

    • 6 Claremont Road, Claremont Business Centre, No. 17, Surbiton, KT6 4QR, United Kingdom

    • info@primelawchambers.com

    • +44 7585 508863

What to Include in Your Complaint:

  • Your name and contact details.

  • A clear description of your complaint.

  • Any relevant documents or correspondence.

  • What you would like us to do to resolve the matter.

Our Complaints Handling Process:

  1. Acknowledgement: We will acknowledge receipt of your complaint within a reasonable amount of working days.

  2. Investigation: We will investigate your complaint thoroughly and fairly. This may involve reviewing your case file and speaking to the relevant staff members.

  3. Response: We will provide a written response to your complaint within reasonable amount of working days when received. Our response will include:

    • A summary of our investigation.

    • Our decision and any proposed actions to resolve the complaint.

    • Information on how to escalate the complaint if you are not satisfied with our response.

Escalating Your Complaint: If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory body or ombudsman. We will provide you with the contact details and guidance on how to do this.

Confidentiality: All complaints will be handled with the utmost confidentiality. We will only share information with those who need to know in order to investigate and resolve your complaint.

Feedback: We value your feedback and use it to improve our services. If you have any suggestions on how we can improve our complaints procedure, please let us know.

Contact Us: If you have any questions about our complaints procedure, please contact us at:

  • Prime Law Chambers Ltd

  • 6 Claremont Road, Claremont Business Centre, No. 17, Surbiton, KT6 4QR, United Kingdom

  • info@primelawchambers.com

  • +44 7585 508863